Terms and Conditions for Cosy Creations India

 

Effective Date: 02.05.2020

 

Welcome to the online store of Cosy Creations India These Terms and Conditions ("Terms") govern your use of our website and the purchase of our bespoke carpets and rugs. Please read them carefully. By accessing our site or placing an order, you agree to these Terms.

 

1. Definitions

 

- We," "Our," "Us": Cosy Creations India.

- "You," "Your": The customer or visitor using our website.

- "Products": Custom-made carpets and rugs offered by us.

- "Order": The purchase request made by you through our website.

 

 

 

2. Order Acceptance and Payment

 

- Orders are binding only once confirmed by us via email or through our system.

- Payment must be made in full before production or delivery.

- We accept payments via the methods specified on the website. All payments are subject to fraud checks and verification.

 

 

 

3. Customisation and Specifications

 

- Our products are custom-made according to your specifications.

- We will communicate with you regarding design, size, and material preferences.

- Final product design will be aligned with your instructions, but slight variations may occur due to the handmade nature.

 

4. Pricing and Delivery

 

- Prices are listed on our website and are inclusive/exclusive of applicable taxes (e.g., VAT).

- Delivery times are estimated and may vary due to custom production and logistics.

- We are not liable for delays caused by circumstances beyond our control, including customs, courier disruptions, or force majeure.

 

5. Returns, Refunds, and Complaints

 

- Due to the bespoke nature of our products, returns are generally not accepted unless there is a defect or non-compliance with specifications.

- Claims for damages or defectives must be made within [number] days of receipt.

- We reserve the right to inspect and verify claims before issuing refunds or replacements.

 

6. Intellectual Property

 

- All designs, images, and intellectual property on the website are owned by Cosy Creations India or licensors.

- You may not reproduce, copy, or distribute our content without prior written consent.

 

7. Limitation of Liability

 

- Our liability is limited to the value of the product purchased.

- We are not liable for direct or indirect damages arising from use or inability to use our products or website, except as required by law.

 

8. Governing Law and Jurisdiction

 

- These terms are governed by Indian laws and, where applicable, UK laws.

- Disputes will be subject to the exclusive jurisdiction of courts in India or UK.

 

9. Privacy and Data

 

- Your use of our website is subject to our Privacy Policy, which incorporates data protection laws in India and the UK.

 

10. Amendments to Terms

 

- We reserve the right to update these Terms periodically. Continued use of our website after changes constitutes acceptance.

 

11. Contact Us

 

For questions about these Terms, please contact us at:

Email: info@cosycreationsindia.com

Phone: +44 7435842029 or +91 9828011503

 

By using our website and placing an order, you agree to these Terms and Conditions.