Cosy Creations India

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Effective Date: 02.05.2020

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At Cosy Creations India, we value your privacy and are committed to safeguarding your personal data in compliance with applicable data protection laws in India and the UK, including the GDPR. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and place orders through our online store.

 

1. Information We Collect

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Personal Data: Name, email address, contact number, shipping and billing addresses, payment details, and any other information you voluntarily provide.
Account Data: Login credentials, order history, preferences.
Device & Usage Data: IP address, browser type & version, device info, cookies, and browsing behaviour.
Communication Data: Correspondence with us via email, chat, or other channels.

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2. How We Use Your Data

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- To process and fulfill your orders.
- To manage your account and respond to inquiries.
- To improve our website and services.
- To send transactional emails, order updates, and customer service responses.
- To send marketing communications (subject to your preferences and consent).
- To comply with legal obligations.

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3. Legal Basis for Processing

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We process your data based on:

- Your consent (e.g., for marketing emails).
- Performance of a contract (fulfilling orders).
- Our legitimate interests (improving services, security).
- Legal obligations.

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4. Data Sharing and Transfers

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We do not sell your personal data. Your data may be shared with:

- Trusted third-party service providers (payment processors, logistics partners).
- Legal authorities if required by law.
- Business partners in connection with our service operations.

Your data may be transferred outside India and the UK to countries with different data protection laws. We ensure adequate safeguards, including data transfer agreements and GDPR-compliant mechanisms.

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5. Data Security

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We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

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6. Your Rights

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Depending on your jurisdiction, you have rights including:

- To access, rectify, or delete your data.
- To withdraw consent at any time.
- To restrict or object to processing.
- To data portability.
- To lodge a complaint with a data protection authority.

 

To exercise these rights, contact us at:  
Email: cosycreationsind@gmail.com
Phone: +44 7435842029 or +91 9828011503

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7. Data Retention

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We retain your data only for as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

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8. Cookies and Tracking Technologies

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Our website uses cookies to improve user experience and analyse traffic. You can manage cookie settings via your browser preferences.

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9. International Data Transfers

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Your information may be transferred to servers located outside your country, including India and the UK, where data protection laws may differ. We use safeguards to ensure your data remains protected.

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10. Changes to This Privacy Policy

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We may update this policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of our services constitutes acceptance of such updates.

 

11. Contact Us

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If you have questions or wish to exercise your rights, please contact us at:  
Email: cosycreationsind@gmail.com
Phone: +44 7435842029 or +91 9828011503

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Thank you for choosing Cosy Creations India.

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Your trust and privacy are very important to us.